Information
After setting the running time, will the filter pump restart automatically?
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After setting the running time, the pump will restart automatically at the same time the following day.IMPORTANT: If the pump powers off or the "Er" alarm appears during the working time or while in stand-by mode, the automatic mode will be reset and you will need to set the time again.
Can I leave the filter pump/sand filter outside while it's raining?
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Yes, you can. But we suggest to not use the pump when it is thundering or lightning.
Can I use my Flowclear filter pump with bigger models of pools, and what should I do?
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First you have to check if the flow rate of your pump is suitable with the water quantity of the new pool, and then you have to make sure the hose connections are compatible.
Can the filter pump be used when a cover is on the pool?
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Yes. There is no problem in using the pump when the pool is covered.
Can the Sand Filter with Ozonator work without the Ozon function?
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Yes, the sand filter can work without the Ozonator. You have to place the timer on position 0.
Can we use the pool while the filtration system is operating?
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No, please do not use the swimming pool when the filtration system is operating.
How can I set the correct operation time of my Flowclear Sand Filter with Ozonator?
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Consult the Owner’s Manual section for the operating time table with Ozonator.
How do I find the suitable length of hoses for my pool size?
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For pools smaller than 22 ft. (6.71 m), reduce the number of long hoses simultaneously until the total length is equivalent to the length from dedicated suction line to the fastest point in the pool.
How do I set the time on the control panel of the pump?
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During the set up operation, the display time will flash. Press the time to decrease by 1 hour until you reach the desired time. Then, don’t push any buttons for 5 seconds, and the display will stop flashing and the set up operation is finished.
How does the sand filter work?
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The water from the pool flows through the strainer, up through the control valve, down through the sand, up through the collector hub in the center and out through the control valve back to the pool. Dirt and debris from the pool water are trapped in the sand and clean water is returned into the pool.
How does the timer on the Sand Filter work?
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The timer on the sand filter has 9 different positions. Each position has different cycle. You can leave the sand filter connected to the power source, and the sand filter will operate automatically following the cycle you set:
Position 4: working time 4 hours / waiting time 20 hours
Position 6: Working time 6 hours / waiting time 18 hours
Position 8: Working time 8 hours / waiting time 16 hours
Position 10: Working time 10 hours / waiting time 14 hours
Position 12: Working time 12 hours / witing time 12 hours
Position 24: Working time 24 hours
the below three positions are the automatic cycle, and it means that if you set one of these positions, the sand filter will continuously operate following the cycle.
Position P4: Cycle working time 4 hours / waiting time 4 hours
Position P6: Cycle working time 6 hours / waiting time 6 hours
Position P8: Cycle working time 8 hours / waiting time 8 hours
How many years will the pool last?
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There is no set time limit for the pools to last. Following the instructions in the owner’s manual and with proper care, maintenance and storage, you can considerably increase the life of your pool. Improper set-up, storage and usage can instead reduce it drastically.
How much weight does a ladder support?
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Bestway has two weight standards for the ladders: 145 kg (331 lbs) and 305 kg (672 lbs), depending on the safety standards of the country. Bestway ladders are in compliance with all international and national safety standards.
Is it necessary to use a filter pump with my Skimatic filter pump?
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No, it is not necessary to use an additional filtration system if you installed the Flowclear Skimatic on the pool also. this filtration system has two functions integrated into one item:Skimmer Filter Pump
Is it possible to use a timer with my filter pump?
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IMPORTANT: the timer cannot be used if the filter pump is equipped with an external RCD or GFCI. The timer will compromize the functionality of the products. If the filter pump doesn't have an external PRCD or GFCI, you can use the timer. If you installed the filter pump together with a chlorinator or a pool heater, be sure the chlorinator has already finished the set cycle or switch off the pool heater before the filter pump.
Is it possible to use a timer with my sand filter?
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The timer cannot be used if the sand filter is equipped with an external RCD or GFCI. The timer will compromize the functionality of the products. If the sand filter doesn't have an external PRCD or GFCI, you can use the timer.
If you installed the sand filter together with a chlorinator or a pool heater, be sure the chlorinator has already finished the set cycle or switch off the pool heater before the sand filter.
Is it safe to jump or dive into the pool from the ladder or any type of platform?
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No. Under no circumstances should you jump or dive into the pool. Bestway does not sell any pools that are deep enough for such activities, and failure to abide by this rule may likely result in serious injury, paralysis or death.
Is the Skimatic filter pump suitable for all Bestway pools?
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The Bestway Flowclear Skimatic filter pump is suitable with all dimensions of frames of Bestway pools and with the inflatable ring of the Fast Set pool, thanks to the two sets of hooks included in the product set.
IMPORTANT: the only structure in the Bestway pool range that is not compatible with the Skimatic Filter Pump is the steel wall Pool.
IMPORTANT: when you buy this product, be sure that the flow rate of the Skimatic filter pump is compatible with the water quantity in your pool. See the enclosed table for your reference.
The ladder is not completely stable when a person begins to climb it. Is this normal?
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Yes. This is absolutely normal because the ladder must be flexible enough to adapt to the weight pressure of the person mounting it.
What are the functions performed by the sand filter?
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Bestway Flowclear sand filters have 6 functions:
1. Filter: This function is used to filter pool water and should be positioned here 99% of the time. Water is pumped through the sand filter, where it is cleaned and returned to the pool.
2. Backwash: This function is used to clean the sand bed. Water is pumped down through the collector hub, upwards through the sand bed, and deposited out of Port D.
3. Rinse: This function is for initial startup, cleaning, and sand bed leveling after backwash. Water is pumped downwards through the sand bed, up through the collector hub and deposited out of Port D.
4. Drain: This function drains water from the pool. Another filter bypass setting, water is pumped and deposited out of Port D, instead of returning to the pool.
5. Circulate: This function circulates pool water bypassing the sand filter. Use this function if the filter is broken to collect debris in the debris screens.
6. Closed: This function stops water flowing between the sand filter and the pool.
What causes my guarantee to break?
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The legal warranty doesn’t cover damages due to actions not assignable to the seller/manufacturer, to improper or not normal use of the product by the consumer, or to actions contrary to warnings or instructions written in the user’s manual.
What do I do if the display shows "ER" or the alarm "Fault" appears on my mobile phone?
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1.Make sure that the inlet and outlet of the pool are fully covered by water.2.Make sure the inlet and outlet valves are open.3.Purge the air from the pump. For instructions on how to purge the filter pump, check the related question.
What happens if I unplug the filter pump while it is in stand-by mode?
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If the filter pump is unplugged during stand-by mode, the system will reset to the automatic mode, and the pump will not restart automatically the day after.
What is the "Sharing" function, and how does it work?
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Through the "Device Sharing" command, you can share device control authority with other mobile phones that have separately registered an account.Note: 1) The sharing function only can be used when users are in the same country. 2) Only one person can scan the Shared QR code generated each time. If you want to share it with others, you need to generate a new Shared QR code each time. Each generated QR code will be valid for 15 minutes.
What is the correct pump size for my pool?
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To define the correct size of filtration system for Bestway's Above Ground Pools, you need to know the water capacity of your pool. You can find this information on the package and in the owner manual.
What is the ideal time to set up to keep my pool clean?
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Set the time according to the flow rate of the pump and the capacity of the pool. The time should completely filter one cycle of the pool water.Gal. of water in your pool / pump system flow rate = minimum working time
What is the most important function of my filter pump?
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The most important function of a filter pump is the elimination of every sort of impurity from the water with the aid of a filter cartridge and chemical products for its sterilization.
Where can I find Bestway instruction videos?
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You can find instruction videos on www.bestwaycorp.com in the support section, or on the Bestway YouTube channel.
Where can I find Bestway User Manuals?
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You can find Bestway User Manuals on www.bestwaycorp.com in the support section.
Where can I find the capacity in L/hour or gal/hour for my filter pump?
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On the packaging, you can find the capacity in cbm/hour of your filter pump.
Where can I find the QR code to download Bestway app?
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Download the app from the Apple Store/Google Play Store or scan the QR code in the manual.
Where can I find troubleshooting answers in the app?
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PENDING WAITING FINAL VERSION OF THE APP
Where do I find the Serial Number?
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All Bestway products have their own serial number, and they are located in different positions and have different formats. Please see the guide at the following link: https://www.bestway.eu/it-it/#serial-number-overlay or the video below.
Where I can find the dimensions of my Bestway pool and its maximum water capacity?
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You can find the dimensions and maximum water capacity of your product on the packaging.
Where may I purchase the replacement for filter cartridges?
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The filter cartridges are available from your local pool supplier or in our Bestway Store
Which distribution network does the Bestway app support?
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The device only supports distributing 2.4G network and does not support 5G network.
Which versions of Android and iOS systems does the Bestway app support?
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This app supports Android 7.0 version and above or iOS 10.0 and above.
Why can't I connect using public Wi-Fi?
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It is not recommended to use public Wi-Fi. Connecting to public Wi-Fi can cause problems when you input verification codes during log-in.
Why is the sand flowing into the pool?
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1. The sand is too thin and can pass through the skimmer. Please make sure that you are using the recommended size of sand: 0.45 mm to 0.85 mm.
2. The quality of the sand is not suitable to be used with the filtration system of the swimming pool.
3. The skimmer is damaged.
4. The rinsing was not long enough after the backwash. Please consult the owner's manual to perform the correct operations.
Why is there condensation inside the pressure gauge?
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To read the working pressure of the sand filter, the water goes through the pressure gauge. The condensation is created on the external surface of the pressure gauge due to the difference between the temperature of the water in the pool and the external temperature. Thanks to the high quality of the pressure gauge, the condensation doesn't influence the normal operation of the sand filter.
Maintenance
Can the filter cartridge be cleaned in the dishwasher?
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The filter cartridge can be cleaned in the dishwasher using temperatures under 30 ℃ and without using any detergent or degreasing.
For safety reasons, since the dirty filter cartridge contains bacteria and other harmful substances, any other dish or kitchen item should not be washed together with the dirty cartridge. Be sure to sanitize the dishwasher before starting the normal operations.
Can the filter cartridge be rinsed out?
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The filter cartridge can be rinsed out with a garden hose and reused. However, if the filter cartridge remains soiled and discolored, then the filter cartridge should be replaced.
Do I need to disassemble my pool for the winter?
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It is strongly recommended to disassemble the pool for the winter. The above ground pools may collapse under the weight of ice and snow, which would greatly damage the PVC pool walls. We recommend disassembling the pool when temperatures fall below 10ºC / 50ºF.
Do you recommend using pool chemicals?
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Yes, we recommend using pool chemicals to maintain the proper chemical levels of the water. Pool chemicals can also make maintenance easier by significantly reducing the amount of times you change your water during the season. Important: always follow the safety instructions written on the chemical products.
How can I connect the pool cleaner to a pool equipped with a Flowclear Skimatic Pump?
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IMPORTANT: the adaptor necessary to connect the Flowclear Skimatic Pump may not be included in the set. If you need to connect the Skimatic Pump to the pool cleaner, ask your pool dealer to purchase the compatible adaptor.
To connect the pool cleaner to the Flowclear Skimatic Pump follow these instructions:
1. Unplug the pump
2. Unscrew the top ring to take out the strainer
3. Insert the adaptor inside the case of the skimmer on the hole in the bottom
4. Connect the hose of the pool cleaner to the adaptor
5. Plug in the pump to start to operate the pool cleaner
For more information check the attached video.
How do I change the filter cartridge on a Filter Pump that is connected to a pool with 3 connections (A-B-B), without a connection valve?
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1. Put the stopper plug inside the pool to close the valves. 2. Remove the filter cap and replace the old filter cartridge with the new one.
3. Close the filter cap and take out the stopper plug from inside the pool.
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I change the filter cartridge?
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To change the filter cartridge, follow the below steps:
1. Switch off and unplug the pump
2. Put the stopper plug inside the pool to close the valves. If the pool is equipped with connection valves, close them.
3. Remove the filter cap and replace the old filter cartridge with the new one.
4. Close the filter cap and take out the stopper plug from inside the pool.
5. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I clean my pool with the Deluxe Kit and Sand Filter on a pool with 3 connections (A-B-B)?
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For pool cleaner:
1. Assemble the pool cleaner, and assemble hose adptor to the end of the hose.
2. Immerse the hose of the cleaner into the water to exhaust the air in the hose.
3. Remove the stopper of the pool and connect the hose adaptor to port B of the pool.
4. Before starting the pump, open the strainer cover to purge all residual air inside the sand filter pump.
For pool skimmer:
1. Connect the hose to the adaptor.
2. Assemble the pool skimmer.
3. Connect another end of hose to the bottom of skimmer.
4. Fix the skimmer to the frame of pool, adjust the skimmer body into the water with 5-10cm depth from water surface.
5. Insert the skimmer adaptor to the port B of pool.
6. Before starting the pump, open the cover to purge all residual air inside the pump.
How do I clean the filter cartridge in Bestway's Flowclear filter pump?
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First step is that you have to put the stopper plug inside the pool to close the valves. If the pool is equipped with connection valves, close them.
Second step: take out the filter cartridge from the filter housing.
Third Step: rinse out with a garden hose and reuse. However, if the filter cartridge remains soiled and discolored, then it should be replaced.
Fourth step: close the filter cap and take out the stopper plug from inside the pool.
Fifth step: before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
For more information, please see below technical video and file.
How do I maintain the filter cartridge in my Skimatic filter pump?
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IMPORTANT: Please ensure the skimmer’s motor is unplugged before any maintenance begins.
To perform the maintenance of the filter cartridge in Skimatic filter pump follow the below steps:
1. Unplug the pump.
2. Unscrew the top ring to take out the strainer and remove any debris.
3. Remove the pump from the pool.
4. Unscrew the cap using a crosshead screwdriver (not included) and remove the filter cartridge.
5. Rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.
How do I use talcum powder on pool frames?
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Apply the powder on the top rail sleeve, and let it evenly distribute.
How long should I run my filter pump every day?
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We recommend to run the filter pump/sand filter minimum 8 hours every day; this is the necessary time to circulate the entire pool water.
The increase of the operating hours depends on the quality of the water or how often the pool is used.
How many times a year should I change the water?
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This depends on the frequency of use of the pool. If performing a correct chemical maintenance, the water should last a full summer season. Please contact your local pool chemical supplier for detailed information regarding chemical maintenance; they will be able to properly advise you about maintaining the cleanliness of your water.
How often I should perform Backwash and Rinse in Bestway Flowclear Sand Filter?
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Bestway's Flowclear sand filter is equipped with a pressure gauge that shows the working pressure. If it reaches the red level, it means that the sand is full of debris, and the backwash function must be performed for 5 minutes. After that, rinse for 2 minutes. Important: backwash and rinse functions reduce the quantity of water in your pool, so remember to refill the water to have the correct level of water inside the pool.
How often must the air be purged out from the filter pump?
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The purge air operation on the Flowclear filter pump has to be performed before the first start or after all maintenace operation of the pumps.
How often should I change the sand in my filter?
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Under normal operating conditions, sand should be changed in residential filters every 4 to 5 years. In areas with high air contaminants such as dust, leaves or any condition that requires frequent backwashing, the sand may need to be changed every 2 to 3 years.
How often should the filter cartridge be replaced?
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To ensure your pool water keeps clean, please check the filter cartridge one time a week, if required.
In any case we recommend to change the filter cartridge every 2 weeks, depending on usage.
However, if the filter cartridge remains soiled and discolored, the filter cartridge should be replaced.
How to fold the pool liner?
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Watch the video for detailed information.
I tried to change the filter cartridge and my pool emptied, what should I do?
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We invite you to follow the instructions on the owner’s manual provided with the filter pump. Please kindly note that it is necessary to accomplish an important operation in order to replace the filter cartridge without emptying the pool. Before removing the filter cap, put the blue plug in the pool valves to avoid water flowing out.
Is it possible to maintain clean pool water using only the filter pump?
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No, the filter pump can help to capture the particles suspended in the water, but to keep water clean, it is necessary to use chemical products to maintain the correct chemical balance of the water.
The reading on Pressure Gauge is higher than the recommended pressure, what can I do?
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If the pressure reading on the pressure gauge is over the maximum pressure mentioned in the user manual, it could be the time to clean the sand. Before cleaning the sand, check the following:
- If there is anything blocking the hoses
- If the connection valves are closed or partially closed
- If there is any hole on the hoses
- Turn off the sand filter and check if the pressure goes to 0
After having checked the above conditions, please follow the instructions on the manual to perform backwash and rinsing. If there is still a high-pressure reading, sand bed replacement is necessary.
What can I do if the free chlorine level is over 4ppm after test with the Bestway® Strip Test?
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If the chlorine level is too high, don’t use the pool until the chlorine level drops below 4ppm.
To decrease the chlorine level follow the instructions below:
1. Unplug the chlorinator and then the filter pump/sand filter.
2. Drain approximately 20% of the water from your pool.
3. Refill until it reaches the correct level.
4. Run the filter pump/sand filter for 8 hours.
5. Test the chlorine level again with the Bestway test strips.
6. Repeat step 2 until the level of chlorine is between 2ppm and 4ppm.
What can I do if the pool water is still dirty after using the pump?
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To create the correct maintenace procedures for your water, follow these instructions:
1. Increase filtration time.
2. Check the filter cartridge every day and rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.
3. The filter pump is not able to eliminate all bacterica in the water. The most important part to keeping the water clean is keeping the correct chemical balance in the water. Check with your checmical dealer to get the correct quantity and type of chemical to have the correct water maintenace.
What can I do if white flakes appear in the water?
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The presence of white flakes in your water depends on the hardness of the water. Drain about 20 to 25% of the pool water and add fresh water to decrease the calcium hardness. Visually inspect the electrolytic cell for scale buildup and clean the electrolytic cell if necessary.
If the above operation doesn't solve the problem, contact your nearest chemical supplier to purchase the correct chemical to reduce the hardness of the water.
What is the correct chemistry condition?
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Free Chlorine: 2.0 - 4.0ppm
Combined Chlorine <4ppm
pH 7.4 - 7.6
Total Alkalinity 80 - 120ppm
Calcium Hardness 250 - 500ppm
Stabilizer (Cyanuric Acid) 30 -50ppm
What is the correct way to change the sand in Bestway's Flowclear Sand Filter?
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Please follow these steps to replace the sand:
First step: switch off the sand filter and unplug the socket from the power outlet. Second step: put the stopper inside the pool to close the valve. If the pool has connection valves, close them.
Third step: disconnect the hoses that connect the sand filter to the pool. This will make it easier to remove the sand. Fourth step: open the drain valve on the bottom of the sand filter to drain all residual water into the sand filter body. To speed up the operation, position the control valve between two functions.
Fifth step: open the metal ring in the middle of the tank body and open the upper part of the tank. Sixth step: take out all old sand from the tank and rinse the bottom part with a garden hose to be sure it is clean.
Seventh step: fill the bottom part with the new sand until it reaches the mark between low and high marked on the hub.
IMPORTANT: cover the hole on the top of the hub to avoid the sand going inside, and add the sand gently to avoid damaging the debris screen at the bottom of the tank.
Eighth step: position the top part back in place, and tighten the metal ring to close the tank.
IMPORTANT: when performing this operation, please be sure that the O-ring is in the correct position and completely clean from the sand.
Ninth step: close the drain valve cap on the bottom part of the sand filter.
Tenth step: position the control valve in the backwash position and connect the sand filter to the pool.
IMPORTANT: every time you change the sand in the sand filter, before using with the pool, you must perform the backwash function for 5 minutes and the rinse function for 2 minutes. This important operation will clean the new sand and stop dirty sand from flowing into the pool on the first use.
What should I do if I notice debris and dirt on the floor of my pool?
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In there is debris or dirt on the floor of the pool, we recommend using the Bestway Deluxe Maintenance Kit or choosing from our wide variety of Bestway cleaning accessories. Using the correct accessories to maintain your pool can increase the life of your water.
What should I do if my water turns green?
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If the water becomes green due to the incorrect chemical maintenance, establish the correct chemical balance by contacting your local chemical dealer. They will suggest the correct products to use and the frequency.
Why is the water turning white?
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If the water becomes white, it is the chemical reaction between the chemical used and the quality of the water. Consult your chemical dealer to adjust the water condition.
Why isn't water flowing between the pump and the pool?
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If there is no flow between the pump and the pool follow these steps:
1. Be sure that the socket has power and the switch on the pump is in the on position. Put your hand on the pump to feel the vibration of the motor.
2. See if there is anything that blocking the hoses.
3. Check if the control valve is positioned on the filter function.
4. Perform the backwash and rinse functions. Open the cap on the Port D and be sure that water flows out with power.
5. If all of the above operations function and the problem still remains, it is the time to replace the sand.
